TERMS OF SALE
We want to give you to have a great shopping experience, so please take a moment to read about how all this works. It’s a bit long, but is chock full of important stuff, so Thanks very much for reading.
Address for any returns:
The Soap Store Returns
PO Box 7132,
At TSS, we aim to provide fun , funky soaps and bath products at good prices and delivered to your door.
We strive to provide great service, but we’re also a home-based small business with limited resources, but we’ll knock ourselves out trying..
If you aren’t 100% happy with your order , contact us at firstname.lastname@example.org Your feedback helps us to improve each time.
We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible.
Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:
- Your real name
- Your e-mail address
- Your billing address
- A delivery address (this may be the same as your billing address)
- A contact phone number (in case we need to speak to you about your order)
Websites sometimes goof. So do humans… If either of those happens, your order attempt may be unsuccessful. We will do everything in our power to fix that. Once you have placed an order, you should receive an acknowledgement e-mail within minutes, and then another one when your order is dispatched.
If something is not in stock, all being well in the world, it’ll say so on the page and wont let you order it . If that fails, we will let you know as soon as possible after the order has been placed. We make our soap by hand, in Sydney and if your chosen product isn’t available right now , it may well be in the next few weeks… please check back with us..
Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. After placing your order you will receive an automated acknowledgement.
We hope you won’t, but If you do have a complaint relating to our Terms and Conditions or our products, please get in contact and we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through your state or territory consumer protection agency or the Australian Competition & Consumer Commission (ACCC).
Events beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:
- Strikes or other industrial action.
- Civil commotion, terrorism or threat of, war or threat or preparation for.
- Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
- Disruption to supplies or delivery methods.
- Acts of government or regulatory bodies.
- Disruption to public or private telecommunications networks.
All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.
Once we accept your order, a contract to purchase and deliver products takes effect between you and The Soap Store You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs.
Products will be at your sole risk from the time of delivery to you.
When we confirm acceptance of your order by confirming the products have been despatched a legally binding contract will exist between us. If we do not confirm acceptance we will refund your payment.
Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.
This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses from accessing our website to place orders. We will not accept an order from any customer who we have suspended.
- Ownership of the products will only pass to you when we have received full payment.
- A person who is not party to the contract shall not have any rights under or in connection with it.
By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us. These provisions do not apply if your business has entered into a formal reseller / wholesaler agreement with The Soap Store.
Payment and Security
We do not hold your credit card data. You do not enter any credit card data into the TSS website. When you come to pay for your products you leave our site and your payment is processed through the Stripe’s secure servers or Paypal’s. Stripe are our preferred secure global payment processing partner (PCI DSS 3.2 compliant).
If you elect to use our saved credit card feature a unique token is stored securely with Stripe. This unique token enables you to make additional purchases using the information they’ve securely stored which includes your card’s type, expiration date, and limited digits of your card number. Your 3 digit CVV number is not stored and will still be required at checkout as a security measure. You can delete any saved cards you have with us at any time in your profile’s ‘my account’ section. We do not authorise Stripe to use or disclose your personal information except in connection with providing their services.
We accept Visa, Mastercard, AMEX, Diners Club, through Stripe. We also accept PayPal payments through Paypal. We accept orders on-line only at this time.
Prices and GST
Our prices, as stated on our website, are in Australian dollars. We reserve the right to alter prices at any time. The price paid for the product does not include Australian GST but may do in the future. Please note that offers are subject to availability and may end before originally advertised.
Cancellations and Returns
We aim to dispatch orders on the next working day, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please contact us via e-mail to email@example.com. Once your order has been confirmed, we are usually unable to make changes.
You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.
To cancel a contract, please contact us in writing to tell us by sending an email to firstname.lastname@example.org or by sending a letter to the Soap Store PO Box 7132 McMahons Point NSW 2060 You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. You need to inform us of your decision to cancel before the 14 day cancellation period has expired.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel. You can return products by sending them to our Returns Address below. Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
If you cancel a contract within the 14 day cancellation period, you will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. You will not be refunded for any costs you have incurred for returning the products to us. Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us. Where the products have not been delivered to you, we will process the refund within 14 calendar days after the day we were informed of your decision to cancel the contract. Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.
We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us. As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above. If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Returns Address: PO Box 7132 McMahons Point NSW 2060 In the event of a damaged parcel
We’re very sorry if the Soap Store products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to you. If your item is damaged, faulty, or different to how it was described follow these easy steps:
- Take a photo of the item/s
- Send the photo to email@example.com along with your order reference number
- We will contact you to arrange the return of the product. We will send you a pre-paid postal label to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the payment card or account used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process. Nothing in these Terms and Conditions affects your statutory rights.
In the event of a change of mind
If you wish to exchange your item/s please follow these easy steps:
- Contact us on firstname.lastname@example.org
- Return the item to: PO Box 7132 McMahons Point NSW 2060
If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods.
Once the item/s have been received and reviewed, you will either receive your refund for the cost of the purchase. Refunds will be issued directly to the credit card or Paypal account used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.
Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you should have any queries regarding returns please email us on .
The cookies we use on this site will only be temporary session cookies, which don’t hold any customer information.
We don’t charge GST yet. We’re just starting out…
11. Your Statutory Rights
Nothing in these terms affects your statutory rights.
We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.
While The Soap Store has used its best endeavours to ensure that information, text, material, images and graphics (Content) contained in and accessed through the Web Site is correct and current at the time of publication, we are not responsible for errors, omissions or defects in the Content, nor liable for any consequential damages, in whole or in part, resulting from your use or any user’s use of or reliance upon the Content or Content in any third party web sites (Third Party Sites) linked to the Web Site.
The Web Site is not intended as a means of disseminating health or skin care advice. Content contained in or accessed through the Web Site should not be relied upon for medical purposes in any way. If medical advice is required you should seek expert medical assistance.
Limitation of Liability
The Web Site is provided by The Soap Store on an ‘as is’ basis. To the fullest extent permissible by law:
- The Soap Store does not make any representation, warranty or endorsement of any kind, express or implied, as to the operation of the Web Site or the Content or products on Web Site;
The Soap Store expressly disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose;
The Soap Store does not warrant that the functions on the Web Site will be uninterrupted or error-free, that any defects will be corrected or that the server which stores and transmits Content to you is free of viruses or other harmful components; and
The Soap Store does not warrant or make any representation regarding your access to, or the results of your access to, the Web Site (including any Third Party Sites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.
Under no circumstances (including but not limited to any act or omission on the part of The Soap Store) do we accept liability for any indirect, incidental, special and/or consequential damages or loss of profits resulting from any use or access, or any inability to use or access, the Web Site. You expressly acknowledge and agree that The Soap Store does not exert control over users of the Web Site (including individuals referred to on the Web Site) and is not liable either for their opinions or their behaviour including any Content and/or advice and any defamatory statements or offensive conduct.
- The Soap Store’s liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of the Association to the following:
in the case of services, the supply of the services again or the payment of the cost of having the services supplied again. In the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired.
Third Party Sites and Advertising
This site may contain links to Third Party Sites. We are not associated or affiliated with any Third Party Site and the Content in any Third Party Sites is not produced by nor are they the responsibility of the Web Site. We do not not sponsor, endorse or support, in any way, the goods, services or Content supplied by or displayed on Third Party Sites.
Grant of Licence by User to The Soap Store
- a perpetual, royalty-free, non- exclusive, irrevocable, unrestricted, worldwide licence to:
- use, copy, sublicense, redistribute, reproduce, adapt, transmit, publish and/or broadcast, publicly perform or display the information or material; and
- sublicense to any third party the unrestricted right to exercise any of the rights outlined in sub-paragraph (i) above; and
the right to exploit all proprietary rights in any information or material including, without limitation, rights under copyright, trademarks, designs and/or patent laws in any jurisdiction worldwide. You agree to execute and deliver to the Association all instruments and take all action that may be required to carry out this grant of licence.
- By placing any Content on the Web Site including without limitation posting messages, uploading files, inputting data or engaging in any form of communication you warrant that you have obtained all the necessary assignments or licences in respect of any Content supplied by a third party to you, including without limitation any authoring tool, application software or other program used in the development and production of the information supplied.
Copyright and restriction on use of Content © The Soap Store 2018. All rights reserved.
All Content, software and advertisements on the Web Site are protected by Australian and international copyright and trademark laws.
Content on the Web Site is published in real-time. Using an industry standard Web browser, you may download, display and browse the Content including making copies in a temporary storage device necessary to facilitate browsing and print hard copies in unaltered forms for your own personal, non-commercial use provided that you:
- do not download the Content in its entirety as a single file;
- do not modify the copy of the Content from how it appears on the Web Site;
include the copyright notice ‘© The Soap Store 2018’ in the copy of the Content; and
- comply with all provisions of the Copyright Act 1968 (Cth) and all other relevant Australian and international copyright and trademark laws.
You must not otherwise modify, copy, reproduce, adapt, frame, publish, transmit (including broadcast), distribute, upload to a third party, link to or otherwise use any of the material on the site, including audio and video excerpts, except as expressly permitted by law or with The Soap Store’s prior written consent.
- You must not use the Web Site in any manner or for any purpose that
- is unlawful;
- violates any rights of our organisation; or
You may not use The Soap Store’s trademarks in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion, or that disparages or discredits our organisation.
You may not use our trademarks in any way, including, without limitation, in advertising or publicity relating to the distribution of materials, without the express prior written permission of The Soap Store.
All other trademarks displayed on the Web Site are trademarks of their respective owners. Nothing contained on the Web Site should be construed as granting a licence or right to use of any trademark displayed in the Web Site without the express prior written permission of The Soap Store or the owner of the relevant trademark.
The Soap Store makes no representation that the content of the Web Site complies with the laws of any country outside Australia.
All rights not expressly granted herein are reserved.
For further information contact us at:
Telephone: 0400 451 081
Post: PO Box 1732 McMahons Point NSW 2060